We respect consumer privacy and do not rent or sell our customer information to third parties. We also give consumers the option to opt-out from our marketing contacts such as direct mail.
Unregistered Web Visitor Privacy
We do not collect automatically personal information from individuals who do not register on our Site and are just visiting the Site. We don’t knowingly probe visitor’s computers for personal information. We do collect visitor’s Internet technical statistics, including IP addresses, referrers, the type of browser and type of workstation used. With this information, we may gain insight into how visitors find us on the Internet, and how many Windows vs. Mac users visit our Site and use the information to improve our services to visitors and users. This information may help us to decide how much to invest in compatibility with different browsers.
A “registered” user to our Site is one who has elected to complete the registration page on our Site and establish an ongoing, personalized experience with us through our Website and related resources. Most registered users are home heating fuel or service customers. We collect personally identifiable information from you when you register as a user of the Site. The personal information we collect may include your name, billing and shipping address, email address, credit card or bank debit card information, including expiration date and security code, and mobile and home phone numbers. Your credit card information will be used only to process your transactions with us. You are not required to provide this personal information to view the Site, however, you will not be able to register as a user unless it is provided.
We use the personal information you elect to submit to this Site as a registered user for our own research, advertising and marketing purposes, including sending you by postal and electronic mail information about products and services offered by us and by other companies that we think you will be interested in.
A home heating fuel or service customer, of course, might not be a registered web user of this Site, but we are committed to similar privacy safeguards for information gathered about you through non-web methods as well. We record our calls with prospective and actual customers, and confirm before doing so that we have your permission to record our call.
We collect various information about our customers as part of our routine business operations, including, but not limited to:
- ordinary business transactions, such as fuel deliveries, service history and payments
- credit information from third party bureaus
- billing, service and delivery addresses and contact information
- characteristics of heating and system used
- other information incident to the provision of fuel and services.
This information may be collected via the Website, in print application or other forms or in person.
Each registered user may have access to personally identifiable information we collect about that registered user, whether or not this information is delivered or collected through the Website.Opt-out Policy: You can instruct us at any time not to use your personally identifiable information for marketing and educational purposes by contacting us. When calling, please provide your registration information or account number. However, we are committed to communicating with you in meaningful ways that we feel will be to your advantage. For instance, our marketing materials may include tips for heating and cooling, or suggestions on how best to manage your account.
Information We Disclose to Others
Other than to our own service suppliers (marketing, Website, advertising and other vendors, and our financial and legal advisors), we disclose personally identifiable information to third parties only with your permission, or when we are compelled by law to cooperate with governmental authorities, such as to respond to subpoenas or other legitimate inquiries, in connection with a stolen credit or bank card, identity theft, fraud or other criminal investigation, or otherwise, in accordance with the procedures prescribed by relevant laws, or in connection with a sale or merger of our company or all or substantially all of its assets (including a sale while in bankruptcy). We may disclose aggregated information collected from visitors and users to the Website; we do not share customer information with third parties.
Cookies and Standard Web Practices
- Web Usage Tracking: we employ various software tracking techniques to produce website traffic reports to understand and improve the Website experience for visitors and customers. These reports compile individual user visits anonymously.
- Secure Transmissions to Our Servers: We use a widely used encryption technology called SSL to encode sensitive information when you transmit it to us through our Website. This is generally the same technology used by your banks. Once your personally identifiable information is saved on our servers, we utilize a combination of operational, procedural and physical safeguards to secure your personally identifiable information from unauthorized use or compromise. To further reduce risk of compromise, not all data on our customer accounts is available.
- Email Security: Sensitive information about customer accounts is not transmitted by us to you via electronic mail. Our visitors, registered users and customers are reminded that email is not a secure transmission method, and should not be used to exchange private information with us, especially account numbers and permanent passwords.
Part of the responsibility for storing your personally identifiable information securely is to provide you with a means of correcting information you find to be inaccurate. We provide a means for online updating and verification of all information you provide to us through our Website. In addition, other customer information displayed on the Site but collected by us through other business transactions we conduct with you can be updated by you by calling our customer service center.
We safeguard the integrity, security and privacy of the personal information you provide to us. We store your credit card and bank account information with industry standard encryption algorithms. For purposes of security, when you complete your registration with us, you will have a unique log in. This log in information is for you to authenticate yourself when using your registered account. Additionally, you will be responsible for creating a secret password that will be used to access your online account. You are responsible for ensuring the security and confidentiality of the password. Keep your password in a safe and secure place and do not share it with anyone. You are responsible for purchases made using the password and login and that any activity engaged in using the password you specified during registration will be deemed to have been engaged in by you. If you think someone has obtained your login or password, please immediately our customer service center.
If we suspect there is security breach or other unauthorized activity involving your account, we may post a notice on our Website, or try to contact you using your email or postal address or telephone.
The personal information we collect from you is only what is reasonably needed to provide you with our products and services. It is accessible only to our employees who need to access it in connection with your purchase of our products and services.
Privacy At Other Sites
When we provide links to other sites that we believe you may find useful, be advised that when you visit those sites, you will be operating under their individual privacy policies. We encourage you to carefully review their respective privacy policies.